This Privacy Policy applies to the activities of Stallergenes Australia Pty Ltd
This Privacy Policy explains how Stallergenes handles personal information and complies with the requirements of the Australian Privacy Act 1988 and the New Zealand Privacy Act 1993, and any other applicable laws or regulations applying at any time during the term of this Privacy Policy. If you have any questions relating to this policy, please email sooshelp@stallergenes.com or contact Head Office on 02 9979 0700 .
Stallergenes recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used.
Stallergenes collects personal information from clients (being both end users of Stallergenes products and services (patients) and their doctors or other healthcare practitioners (healthcare providers), employees, contractors and other individuals. We collect this information when it is necessary for our business purposes.
The main types of personal information Stallergenes collects are names, gender, date of birth and contact details, such as addresses, telephone numbers and e-mail addresses, and payment information.
We collect most of this information directly from you where possible. This information may be provided by you in forms you fill out, in face-to-face meetings, in e-mail messages you send us, via our website, or during telephone conversations. If you contact us, we may keep a record of that contact.
In some cases we may collect your personal information from a third party, including in the case of patients, your healthcare provider via forms completed by your healthcare provider.
Where you are a healthcare provider who has provided to Stallergenes personal information regarding your patients, you acknowledge that you are authorised, and have provided all necessary notifications, to permit you to collect the information you provide to Stallergenes regarding your patients.
When you use our website, we may collect other information about you, such as your IP address and information stored in cookies.
If you do not provide us with personal information we request from you, we may be unable to provide you with our full range of products and services.
Stallergenes' purpose in collecting, holding, using and disclosing information about you is to provide you with products, information or services that you request, or are prescribed or ordered on your behalf by your healthcare provider, and to operate our business.
Where you are a patient we may disclose your information to your healthcare provider for the purposes of allowing your healthcare provider to remind you that your prescription or order for our products and services is due for renewal.
We also use service providers to help us maximise the quality and efficiency of our services and our business operations. This means individuals and organisations outside of Stallergenes, such as mail houses, IT service providers, website hosts and back-up service providers, will sometimes have access to personal information held by Stallergenes and may use it on behalf of Stallergenes. We require our service providers to adhere to strict privacy guidelines and only use this information for authorised purposes.
Stallergenes may also disclose personal information outside Australia or New Zealand to group companies and/or one or more third parties with whom it has a business relationship. As at the date of this Policy, the countries to which we transfer information include France.
Stallergenes will only use or disclose personal information about you:
If you apply for a job at Stallergenes, we may collect personal information from you or from recruitment agencies for the purpose of assessing and processing your application. This information may include your name and contact details, information about your previous and current employment, and other information relating to your suitability for employment. In some circumstances, Stallergenes may collect sensitive information about you, such as information about your health, membership of a professional or trade association, or criminal record, where appropriate.
When you provide your personal information to us, we may use this information, such as your email address or telephone number, to contact you in order to:
If you are receiving promotional information about Stallergenes and do not wish to receive this information any longer, you may remove your name from our mailing list either by e-mailing us at sooshelp@stallergenes.com, sending us an sms message with 'UNSUBSCRIBE' to the text received or calling our Head Office on 02 9979 0700 and asking to be removed from our mailing list.
We sometimes use cookie technology on our website to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our website.
If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.
For the purposes of viewing certain parts of our website, you may be required to provide log-in information. You are responsible for the security and confidentiality of this information.
If our website contains links to other websites outside of the Stallergenes site, these linked sites are not under the control of Stallergenes and we are not responsible for the conduct of the companies that operate these linked sites. Before disclosing your personal information on any other website, we recommend you review the terms and conditions of that site.
Stallergenes will endeavour to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up-to-date. Your information may be stored in hard-copy or electronically. Any information we hold electronically is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Stallergenes.
No data transmission over the internet can be guaranteed to be 100% secure, so Stallergenes cannot give an absolute assurance that the information you provide to us via the internet will be secure at all times.
If at any time you want to know what personal information we hold about you, you are welcome to request access to your record by e-mailing us at sooshelp@stallergenes.com. Our file of your information will usually be made available to you within 14 days.
If at any time you wish to correct or delete your personal information we hold about you that is inaccurate, out-of-date, incomplete, irrelevant or misleading, please contact us by e-mailing us at sooshelp@stallergenes.com and we will amend this record unless there is a reason why we cannot amend it.
If you wish to have your personal information deleted, please let us know using the e-mail address above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal business reasons.
You may contact us by e-mailing us at sooshelp@stallergenes.com if you have a complaint about how we have handled your personal information.
If Stallergenes becomes aware of any ongoing concerns or problems concerning our privacy practices, we will contact you about the issue, investigate the issue, and take all reasonable steps to work with you to resolve the issue.